Fred Mapp
Fred is the President and CEO of Quality Service Solutions. QSS is a management consulting organization specializing in presentations, seminars and assessments for aligning information technology to business needs.
The continued introduction of new technologies and constant customer demand for real-time business value is a challenge for most business and their IT organization. Throughout these challenges, however, the one unchanging fundamental for IT leaders is the need to align IT strategies and goals with their company’s business strategies and goals. Fred shares the knowledge and expertise gained in more than 38 years of professional experience, providing information and knowledge that can address these issues. “My goal is to share insights I’ve gained in the trenches and chart a course for business that will wring maximum value from technology investments”.
Fred is not just a motivational speaker. He also provides answers to address some of the basic issues found in companies. He has seen companies, both large and small, struggle with common challenges time and time again. More often than not, these challenges are not technology problems; they are basic business issues, such as: developing effective processes; communicating organizational needs and goals; and recruiting and retaining the right team of people to attain success.
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